NAPFD Consumer Report - Cremation
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Common
Terms
Questions to ask a veterinarian who offers to
arrange after death care for your pet
Questions
to ask a Pet Crematory when you are making arrangements directly
Services available from a Disposal
Service
Services available from a Private
Crematory/Cemetery
When faced with the death of a pet,
many families are ill prepared to make the difficult decisions relating to the final
laying to rest of their beloved companion. Although no one likes to think about the loss
of a dear friend, death is an inevitable part of life. Choices which may be difficult now,
will seem impossible at the time of loss.
Before you, the pet owner, can make
the appropriate choices for your pets after death care, you must know what services
are available and how to find a reputable business to provide those services. Please
review this report and educate yourself on what services are available in your area. I
recommend calling and asking questions before making decisions what services you are going
to use. It is your responsibility to make these arrangements. Dont let someone else
make them for you.
Because of the incredible potential for fraud
within the pet cremation/burial industry, we have prepared this report to assist you in
selecting the services you feel most comfortable with. Listed below are the definitions of
common Terms used within the industry along with a number of Questions you
should ask anyone who offers to provide for your pets final care.
Common Terms:
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Cremation - the process
whereby a pet's remains are consumed by intense heat, reducing the body to fine ash and
bone fragments.
Cremains - the fine ash and
bone fragments that remain after a pet has been cremated.
Crematory - the machine used
to perform cremations.
Communal Cremation
(Memorialization Cremation) - any time there is more than one pet in the cremation
chamber at the same time but not to exceed ten pets.
Private Cremation - the
cremation of one pet. Only one pet in the cremation chamber during the entire cremation
cycle. No other pets are placed in the chamber until all the cremains from the previous
pet are removed.
Questions
to ask a veterinarian who offers to arrange after death care for your pet
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What services do
you provide?
How long does it take to perform the actual cremation?
Do you personally do these cremations or is this contracted to a third party?
If third party, how are you affiliated with this company?
Where is this company located?
May I have a brochure explaining the services this company provides as well as a
pricelist?
Do you charge a fee to arrange these services and what is that fee?
How long will it be until my pet is picked up and how many pets are picked up at one time?
How long will it take for me to receive my pets cremains back?
What will my pets cremated remains be returned in? (TYPE OF URN)
If I ask for a communal cremation, how many pets are cremated at one time? Where is
the final disposition of my pets cremated remains? Will I have visitation rights?
Can you tell me how many communal cremations this company does per year?
Can you tell me how many private cremations (ONE ANIMAL AT A TIME ) this company
does per year?
May I be present for my pets cremation? If not, why not?
Questions
to ask a Pet Crematory when you are making arrangements directly
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What services do you provide?
How long will it take for you to pick up my pet after you have been notified it has
died?
Do you offer 24-hour a day service?
May I have a brochure that explains your services as well as a pricelist?
How long does it take to do the actual cremation service?
May I be present for that service? If no, why not?
May I come and visit your facility before the services are needed?
Do you offer pre-planning?
What will my pets cremated remains be returned in? (TYPE OF URN)
Do you have other types of urns available?
What is your definition of a private cremation?
What is your definition of a communal cremation? Where will my pets cremains be
interred? Do I have visitation rights?
How many private cremations do you do per year?
How many communal cremations do you do per year?
Services available from a Disposal
Service
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Pet placed in freezer with many
other pets.
Pickup made every two to four weeks.
Most disposal companies do private cremation multiple pets at the same time, lying side by
side or in pans. When this is done cremains will co-mingle, which means you will be
getting cremains from other pets as well as your own. The reason they do this is because
of the tremendous volume of pets they do per day.
Cremation service normally takes two to four weeks or longer.
Cremains are returned from the cremation company to the person(s) who made arrangements
for the service. You must pick up the cremains.
Normally these types of companies do hundreds to thousands of pets per month.
The reason why we are describing these services is so that you can make the
appropriate decision for yourself as to the type of service you want for your pet. We have
found that the general public is unaware of what normally happens to their pet when they
let someone else make the decision. Normally a third party does not have the same feelings
about your pet as you do. So YOU need to make the decision!
(If you would like a private
cremation and the integrity of the service is important to you I would not use a
disposal service.)
Services available from a Private
Crematory/Cemetery
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When the crematory/cemetery is
called, they normally make arrangements for pickup of your pet that day.
You can confirm the service that you want with the person that will actually be doing the
service so that if you have any questions they can answer them for you at that time.
You have the right to be present when this service is being performed. There is
no reason why you should not be allowed to be present.
Private cremations can range anywhere from 1 to 3 1/2 hours to complete the
service, depending on the weight of the animal.
If you do not want to be present for the cremation, you should be contacted within 48
hours that the service has been completed and the pets cremains are ready to be
picked up or delivered back to your home.
Cremains should be placed in a dignified urn upon return to the client.
If you request a communal cremation, your pets cremated remains should be interred
where you have visitation rights.
(Definition of a private
cremation is: One pet in the cremation chamber at a time and no other pet is placed
in the chamber until all of the previous pets cremains are removed.) |